Vodafone, the world's second-largest mobile operator with 407 million
customers globally, said the problem was due to a router error and said
services were now being restored.
"We apologise to customers for
any inconvenience caused and we will provide updates as necessary," the
group said in a statement. RIM, which has been hit before by
high-profile outages in the last two years that affected millions of
customers, said it was supporting Vodafone's efforts to resolve the
issue.
Users on Twitter also reported problems with accessing emails on BlackBerries but it did not appear to be a widespread outage. "Vodafone
can confirm that some BlackBerry customers experienced issues with
their data services this morning in Europe, Middle East and Africa," it
said.
"Services are in the process of being restored and we continue to monitor the situation closely."
